Microsoft Customer Success Day

March 16

Free Virtual Dynamics 365 and Power Platform Success

#MCSD23

Accelerate Your Success Journey

Experience the first ever free Microsoft Customer Success Day, designed to empower you to build your own Dynamics 365 and Power Platform product success journey, drive adoption and deliver more business value.

Invest In Your Success

Whether you’re a business leader, business user, IT pro, developer, or consultant, you’ll come away with the knowledge and skills to digitally transform your organization.

What You’ll Get For Attending

Microsoft Connection. Join a global success community and connect directly with Microsoft experts through live Q&A’s following sessions.

Adoption Tools. Learn new skills and methodologies to help overcome adoption blockers. Drive even greater business value for your organization.

Real World Best Practices. Hear from thought leaders and customers alike to gain tips, tricks, and best practices that will help your company do more with less.

Agenda

Welcome & Keynote Speakers

Keynote

9:30-9:55 AM EDT

Charles Lamanna

Keynote

9:55-10:05 AM EDT

Emily He

Tracks

Implementation

User Adoption

Optimization and Expansion

Migration

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

10:05-10:10 AM EDT

Swamy Narayana

User Adoption Keynote: Vision + Adoption = Value Realization

10:05-10:10 AM EDT

Monica Flaherty

Optimization and Expansion Keynote

10:05-10:10 AM EDT

Rik Dubbink

Migration Keynote

10:05-10:10 AM EDT

Jason Kim

D365 Sales Implementation Best Practices that Save Time & Money

10:05-11:00 AM EDT

Emil Mattsson

View session

Mythbusting Change Management

10:05-11:00 AM EDT

Steve Green

View session

Supercharge your Sales Team with Viva Sales ​

10:05-11:00 AM EDT

Hayley Bass & Igal Amster

View session

Dynamics CRM Migration Success to the Cloud

10:05-11:00 AM EDT

Beth Burrell & Speakers: Pravin Kumar Solipeta

View session

Modernize the Customer Experience

11:00-12:00 PM EDT

Avinash Mishra

View session

Customer Panel: How Customers are Succeeding with Microsoft

11:00-12:00 PM EDT

Janet Robb

View session

Value Realization

11:00-12:00 PM EDT

David Bailey

View session

Evolving your Microsoft Business Applications experience through Microsoft Unified Enterprise Support

11:00-12:00 PM EDT

Shawn Dieken

View session

Optimizing Your Contract Processes through Dynamics 365 & E-Signature Integration - presented by mscrm-addons.com

12:00-12:30 PM EDT

Bailey Moss

Why Should I Upgrade to Business Central Saas? - presented by Innovia Consulting

12:00-12:30 PM EDT

Trish Boccuti

Using DevOps to Deliver Agile Dynamics 365 CRM Projects: Faster Delivery, Better Results - presented by Purely CRM

12:00-12:30 PM EDT

Ron De Giusti

What do D365FO ER and Warehouse Labels have in common? presented by Docentric

12:00-12:30 PM EDT

Sanja Kolundžija & Albin Lotrič

Women in Tech: Inclusion is Innovation

12:30-1:00 PM EDT

Monica Flaherty & Fellow Panelists

View session

Build a Strong Power Platform Foundation to Accelerate Your Success

1:00-2:00 PM EDT

Matt Zoccola & KATE MATHEWS

View session

Get Low-Friction Go-Lives and Optimize Your Business Central Investments with Telemetry Data

1:00-2:00 PM EDT

Kennie Pontoppidan

View session

Power Platform + AI (GPT-3 & ChatGPT) Better Together

1:00-2:00 PM EDT

Reza Dorrani

View session

Dynamics AX Migration Journey to Success

1:00-2:00 PM EDT

Jila Yadav & Jennifer Mazza

View session

Enable a Resilient and Sustainable Supply Chain

2:00-3:00 PM EDT

Zach Greenvoss

View session

Building a High Performing Customer Success Power Team

2:00-3:00 PM EDT

Emily Strickland-DiMarco & Sophia Kim

View session

How to Deliver a Connected Customer Experience & Why It Matters

2:00-3:00 PM EDT

Marcus Schmidt

View session

Develop Superpowers with Power Apps

2:00-3:00 PM EDT

Kyle Christensen & Jay Gokhale

View session

Success Planning: Build a Compelling Business Value Case That Gets Results

3:00-3:55 PM EDT

Kelly LaCross

View session

Strategies to Evaluate and Select the Right Microsoft Partner

3:00-3:55 PM EDT

Rick McCutcheon

View session

Supply Chain Re-Imagined with the Microsoft Supply Chain Platform

3:00-3:55 PM EDT

Barnali Mukherjee

View session

Partnering to Drive Successful Dynamics Migration

3:00-3:55 PM EDT

Monique Hayward

View session

Closing Remark and Next Steps

3:55-4:00 PM EDT

Vish Walia

View session

Tracks

Implementation

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

10:05-10:10 AM EDT

Swamy Narayana

D365 Sales Implementation Best Practices that Save Time & Money

10:05-11:00 AM EDT

Emil Mattsson

View session

Modernize the Customer Experience

11:00-12:00 PM EDT

Avinash Mishra

View session

Optimizing Your Contract Processes through Dynamics 365 & E-Signature Integration - presented by mscrm-addons.com

12:00-12:30 PM EDT

Bailey Moss

Women in Tech: Inclusion is Innovation

12:30-1:00 PM EDT

Monica Flaherty & Fellow Panelists

View session

Build a Strong Power Platform Foundation to Accelerate Your Success

1:00-2:00 PM EDT

Matt Zoccola & KATE MATHEWS

View session

Enable a Resilient and Sustainable Supply Chain

2:00-3:00 PM EDT

Zach Greenvoss

View session

Success Planning: Build a Compelling Business Value Case That Gets Results

3:00-3:55 PM EDT

Kelly LaCross

View session

User Adoption

User Adoption Keynote: Vision + Adoption = Value Realization

10:05-10:10 AM EDT

Monica Flaherty

Mythbusting Change Management

10:05-11:00 AM EDT

Steve Green

View session

Customer Panel: How Customers are Succeeding with Microsoft

11:00-12:00 PM EDT

Janet Robb

View session

Why Should I Upgrade to Business Central Saas? - presented by Innovia Consulting

12:00-12:30 PM EDT

Trish Boccuti

Get Low-Friction Go-Lives and Optimize Your Business Central Investments with Telemetry Data

1:00-2:00 PM EDT

Kennie Pontoppidan

View session

Building a High Performing Customer Success Power Team

2:00-3:00 PM EDT

Emily Strickland-DiMarco & Sophia Kim

View session

Strategies to Evaluate and Select the Right Microsoft Partner

3:00-3:55 PM EDT

Rick McCutcheon

View session

Closing Remark and Next Steps

3:55-4:00 PM EDT

Vish Walia

View session

Optimization and Expansion

Optimization and Expansion Keynote

10:05-10:10 AM EDT

Rik Dubbink

Supercharge your Sales Team with Viva Sales ​

10:05-11:00 AM EDT

Hayley Bass & Igal Amster

View session

Value Realization

11:00-12:00 PM EDT

David Bailey

View session

Using DevOps to Deliver Agile Dynamics 365 CRM Projects: Faster Delivery, Better Results - presented by Purely CRM

12:00-12:30 PM EDT

Ron De Giusti

Power Platform + AI (GPT-3 & ChatGPT) Better Together

1:00-2:00 PM EDT

Reza Dorrani

View session

How to Deliver a Connected Customer Experience & Why It Matters

2:00-3:00 PM EDT

Marcus Schmidt

View session

Supply Chain Re-Imagined with the Microsoft Supply Chain Platform

3:00-3:55 PM EDT

Barnali Mukherjee

View session

Migration

Migration Keynote

10:05-10:10 AM EDT

Jason Kim

Dynamics CRM Migration Success to the Cloud

10:05-11:00 AM EDT

Beth Burrell & Speakers: Pravin Kumar Solipeta

View session

Evolving your Microsoft Business Applications experience through Microsoft Unified Enterprise Support

11:00-12:00 PM EDT

Shawn Dieken

View session

What do D365FO ER and Warehouse Labels have in common? presented by Docentric

12:00-12:30 PM EDT

Sanja Kolundžija & Albin Lotrič

Dynamics AX Migration Journey to Success

1:00-2:00 PM EDT

Jila Yadav & Jennifer Mazza

View session

Develop Superpowers with Power Apps

2:00-3:00 PM EDT

Kyle Christensen & Jay Gokhale

View session

Partnering to Drive Successful Dynamics Migration

3:00-3:55 PM EDT

Monique Hayward

View session

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