Microsoft Customer Success Day

March 16

Free Virtual Dynamics 365 and Power Platform Success

#MCSD23

Accelerate Your Success Journey

Experience the first ever free Microsoft Customer Success Day, designed to empower you to build your own Dynamics 365 and Power Platform product success journey, drive adoption and deliver more business value.

Invest In Your Success

Whether you’re a business leader, business user, IT pro, developer, or consultant, you’ll come away with the knowledge and skills to digitally transform your organization.

What You’ll Get For Attending

Microsoft Connection. Join a global success community and connect directly with Microsoft experts through live Q&A’s following sessions.

Adoption Tools. Learn new skills and methodologies to help overcome adoption blockers. Drive even greater business value for your organization.

Real World Best Practices. Hear from thought leaders and customers alike to gain tips, tricks, and best practices that will help your company do more with less.

Agenda

Welcome & Keynote Speakers

Keynote

9:30-9:55 AM EDT

Charles Lamanna

CVP, Business Applications and Platform

Keynote

9:55-10:05 AM EDT

Emily He

CVP, Business Applications Marketing

Tracks

Implementation

User Adoption

Optimization and Expansion

Migration

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

10:05-10:10 AM EDT

Swamy Narayana

General Manager, Customer Experience

User Adoption Keynote: Vision + Adoption = Value Realization

10:05-10:10 AM EDT

Monica Flaherty

Senior Director, Customer Success Marketing

Optimization and Expansion Keynote

10:05-10:10 AM EDT

Rik Dubbink

CTO, Fellowmind Company

Migration Keynote

10:05-10:10 AM EDT

Jason Kim

General Manager, Dynamics 365 FastTrack

D365 Sales Implementation Best Practices that Save Time & Money

10:05-11:00 AM EDT

Emil Mattsson

Principal FastTrack Solution Architect

View session

Mythbusting Change Management

10:05-11:00 AM EDT

Steve Green

Director, Business Programs

View session

Supercharge your Sales Team with Viva Sales

10:05-11:00 AM EDT

Hayley Bass & Igal Amster

Growth Lead – Viva Sales & PM for Viva Sales AI Experiences

View session

Dynamics CRM Migration Success to the Cloud

10:05-11:00 AM EDT

Beth Burrell & Speakers: Pravin Kumar Solipeta

Senior Global BlackBelt Technical Specialist & Principal FastTrack Solution Architect Manager

View session

Modernize the Customer Experience

11:00-12:00 PM EDT

Avinash Mishra

Senior Solution Architect, Dynamics 365 Apps and Dataverse R&D

View session

Customer Panel: How Customers are Succeeding with Microsoft

11:00-12:00 PM EDT

Janet Robb

Senior Customer Success Manager, Business Applications

View session

Value Realization

11:00-12:00 PM EDT

David Bailey

Director, Value Realization (Business Applications)

View session

Evolving your Microsoft Business Applications experience through Microsoft Unified Enterprise Support

11:00-12:00 PM EDT

Shawn Dieken

Principal Cloud Solution Architect

View session

Optimizing Your Contract Processes through Dynamics 365 & E-Signature Integration - presented by mscrm-addons.com

12:00-12:30 PM EDT

Bailey Moss

Why Should I Upgrade to Business Central Saas? - presented by Innovia Consulting

12:00-12:30 PM EDT

Trish Boccuti

Using DevOps to Deliver Agile Dynamics 365 CRM Projects: Faster Delivery, Better Results - presented by Purely CRM

12:00-12:30 PM EDT

Ron De Giusti

What do D365FO ER and Warehouse Labels have in common? presented by Docentric

12:00-12:30 PM EDT

Sanja Kolundžija & Albin Lotrič

Women in Tech: Inclusion is Innovation

12:30-1:00 PM EDT

Monica Flaherty & Fellow Panelists

Senior Director, Customer Success Marketing

View session

Build a Strong Power Platform Foundation to Accelerate Your Success

1:00-2:00 PM EDT

Matt Zoccola & KATE MATHEWS

Senior Customer Success Manager

View session

Get Low-Friction Go-Lives and Optimize Your Business Central Investments with Telemetry Data

1:00-2:00 PM EDT

Kennie Pontoppidan

Principal Program Manager

View session

Power Platform + AI (GPT-3 & ChatGPT) Better Together

1:00-2:00 PM EDT

Reza Dorrani

Program Manager, Power CAT

View session

Dynamics AX Migration Journey to Success

1:00-2:00 PM EDT

Jila Yadav & Jennifer Mazza

Principal Solution Architect & Senior Customer Success Manager

View session

Enable a Resilient and Sustainable Supply Chain

2:00-3:00 PM EDT

Zach Greenvoss

Principal Solutions Architect Lead

View session

Building a High Performing Customer Success Power Team

2:00-3:00 PM EDT

Emily Strickland-DiMarco & Sophia Kim

Senior Customer Success Managers

View session

How to Deliver a Connected Customer Experience & Why It Matters

2:00-3:00 PM EDT

Marcus Schmidt

Principal Program Manager

View session

Develop Superpowers with Power Apps

2:00-3:00 PM EDT

Kyle Christensen & Jay Gokhale

Senior Program Manager & Cloud Solution Architect

View session

Success Planning: Build a Compelling Business Value Case That Gets Results

3:00-3:55 PM EDT

Kelly LaCross

Senior Customer Success Manager

View session

Strategies to Evaluate and Select the Right Microsoft Partner

3:00-3:55 PM EDT

Rick McCutcheon

President, PartnerTalks

View session

Supply Chain Re-Imagined with the Microsoft Supply Chain Platform

3:00-3:55 PM EDT

Barnali Mukherjee

Product Management and Growth Leader

View session

Partnering to Drive Successful Dynamics Migration

3:00-3:55 PM EDT

Monique Hayward

Senior Director/Ecosystem Lead, Business Applications Marketing

View session

Closing Remark and Next Steps

3:55-4:00 PM EDT

Vish Walia

Global Scale Strategy Lead, Customer Success Marketing

View session

Tracks

Implementation

Implementation Keynote: Setting the Foundation for Dynamics Implementation Success

10:05-10:10 AM EDT

Swamy Narayana

General Manager, Customer Experience

D365 Sales Implementation Best Practices that Save Time & Money

10:05-11:00 AM EDT

Emil Mattsson

Principal FastTrack Solution Architect

View session

Modernize the Customer Experience

11:00-12:00 PM EDT

Avinash Mishra

Senior Solution Architect, Dynamics 365 Apps and Dataverse R&D

View session

Optimizing Your Contract Processes through Dynamics 365 & E-Signature Integration - presented by mscrm-addons.com

12:00-12:30 PM EDT

Bailey Moss

Women in Tech: Inclusion is Innovation

12:30-1:00 PM EDT

Monica Flaherty & Fellow Panelists

Senior Director, Customer Success Marketing

View session

Build a Strong Power Platform Foundation to Accelerate Your Success

1:00-2:00 PM EDT

Matt Zoccola & KATE MATHEWS

Senior Customer Success Manager

View session

Enable a Resilient and Sustainable Supply Chain

2:00-3:00 PM EDT

Zach Greenvoss

Principal Solutions Architect Lead

View session

Success Planning: Build a Compelling Business Value Case That Gets Results

3:00-3:55 PM EDT

Kelly LaCross

Senior Customer Success Manager

View session

User Adoption

User Adoption Keynote: Vision + Adoption = Value Realization

10:05-10:10 AM EDT

Monica Flaherty

Senior Director, Customer Success Marketing

Mythbusting Change Management

10:05-11:00 AM EDT

Steve Green

Director, Business Programs

View session

Customer Panel: How Customers are Succeeding with Microsoft

11:00-12:00 PM EDT

Janet Robb

Senior Customer Success Manager, Business Applications

View session

Why Should I Upgrade to Business Central Saas? - presented by Innovia Consulting

12:00-12:30 PM EDT

Trish Boccuti

Get Low-Friction Go-Lives and Optimize Your Business Central Investments with Telemetry Data

1:00-2:00 PM EDT

Kennie Pontoppidan

Principal Program Manager

View session

Building a High Performing Customer Success Power Team

2:00-3:00 PM EDT

Emily Strickland-DiMarco & Sophia Kim

Senior Customer Success Managers

View session

Strategies to Evaluate and Select the Right Microsoft Partner

3:00-3:55 PM EDT

Rick McCutcheon

President, PartnerTalks

View session

Closing Remark and Next Steps

3:55-4:00 PM EDT

Vish Walia

Global Scale Strategy Lead, Customer Success Marketing

View session

Optimization and Expansion

Optimization and Expansion Keynote

10:05-10:10 AM EDT

Rik Dubbink

CTO, Fellowmind Company

Supercharge your Sales Team with Viva Sales

10:05-11:00 AM EDT

Hayley Bass & Igal Amster

Growth Lead – Viva Sales & PM for Viva Sales AI Experiences

View session

Value Realization

11:00-12:00 PM EDT

David Bailey

Director, Value Realization (Business Applications)

View session

Using DevOps to Deliver Agile Dynamics 365 CRM Projects: Faster Delivery, Better Results - presented by Purely CRM

12:00-12:30 PM EDT

Ron De Giusti

Power Platform + AI (GPT-3 & ChatGPT) Better Together

1:00-2:00 PM EDT

Reza Dorrani

Program Manager, Power CAT

View session

How to Deliver a Connected Customer Experience & Why It Matters

2:00-3:00 PM EDT

Marcus Schmidt

Principal Program Manager

View session

Supply Chain Re-Imagined with the Microsoft Supply Chain Platform

3:00-3:55 PM EDT

Barnali Mukherjee

Product Management and Growth Leader

View session

Migration

Migration Keynote

10:05-10:10 AM EDT

Jason Kim

General Manager, Dynamics 365 FastTrack

Dynamics CRM Migration Success to the Cloud

10:05-11:00 AM EDT

Beth Burrell & Speakers: Pravin Kumar Solipeta

Senior Global BlackBelt Technical Specialist & Principal FastTrack Solution Architect Manager

View session

Evolving your Microsoft Business Applications experience through Microsoft Unified Enterprise Support

11:00-12:00 PM EDT

Shawn Dieken

Principal Cloud Solution Architect

View session

What do D365FO ER and Warehouse Labels have in common? presented by Docentric

12:00-12:30 PM EDT

Sanja Kolundžija & Albin Lotrič

Dynamics AX Migration Journey to Success

1:00-2:00 PM EDT

Jila Yadav & Jennifer Mazza

Principal Solution Architect & Senior Customer Success Manager

View session

Develop Superpowers with Power Apps

2:00-3:00 PM EDT

Kyle Christensen & Jay Gokhale

Senior Program Manager & Cloud Solution Architect

View session

Partnering to Drive Successful Dynamics Migration

3:00-3:55 PM EDT

Monique Hayward

Senior Director/Ecosystem Lead, Business Applications Marketing

View session

Thank You Diamond and Title Sponsors

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2024 Product Tracks

Business Central

Customer Engagement

Dynamics GP

Finance & Supply Chain

Power Platform

Cross Product

View all Sessions

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