Building a High Performing Customer Success Power Team

Session Description

This session will provide an overview of an adoption plan and why it is critical for your digital adoption goals and objectives.   The adoption plan provides several benefits such as:

• Identify key adoption blockers
• Evaluate health of users, training, change management, and governance
• Mitigate business risks and reduce uncertainty
• Create a proactive, repeatable approach to drive continuous improvements

Follow these steps to access the Microsoft Customer Success Day

Login to the event hosting platform, Brella, should it ask for a “Join Code”, please enter DCONMarch23 Once in Brella, you will be able to see session details, mark your favorite content, network with fellow community members and more!

Please visit our Join Event page for a video tutorial of how to create your Brella account.