Modernize the Customer Experience

Session Description

Customer service is the core of the customer experience. Creating an empathetic relationship with customers to leave them feeling special and understood while quickly resolving their issue. The agent experience is the heart of Dynamics 365 Customer Service. The key to improving satisfaction in service delivery is enabling agents with consistent experience across channels and touch points without losing context and enhance their workflow with productivity tools. In this session we explore advice for implementation planning, to optimize customer service business processes.

Follow these steps to access the Microsoft Customer Success Day

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